Brave & Maiden Wine grapes

Terms and Privacy

Terms

Shipments of Wine

Due to legal restrictions on shipments of wine and other alcoholic beverages, we may not be permitted to ship to all states or countries.

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs, including the shipping and handling costs of the return, will be the responsibility of and be charged to the customer.

Orders and amounts are not guaranteed until processed by the winery. Orders are processed Monday through Friday, but those placed late in the week may not ship until the following Monday so that wines do not sit in transit over the weekend. All orders are sent via Golden State Overnight or UPS 2-Day. Shipping and handling costs are calculated toward the end of the ordering process. We reserve the right to hold shipments of orders placed during warm months until the weather is suitable for wine shipping.

Returns

Purchases are not returnable and non-refundable with the exception of faulty wines or erroneous shipments. If you find a fault with any bottle of wine, please contact us and we will process a refund or replacement. We may require return of the faulty bottle(s) and will make arrangements with you for their return shipping.

Inquiries

If you would like to inquire about your order, please contact us here.

 

Privacy Policy

At Brave & Maiden Estate, we recognize and respect the privacy of our guests and customers. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Our Policy

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.  In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.

Changes to your Personal Data

In the event you wish to change any of your personal information or club membership status, please contact us here and let us know.

Email Opt Out

We comply with federal laws on sending offer-driven emails. Those who wish to unsubscribe from receiving email offers will have action taken within ten days of receipt of request to opt out by contacting us here. If you have multiple addresses you will need to unsubscribe for each address in order to be removed from our database.